Maintaining a clean and clutter-free home begins with dependable trash pickup services, and NewSouth Waste provides an effective solution for residents of Columbia, SC.
NewSouth Waste offers a variety of services designed to meet the diverse needs of the community, featuring a convenient pickup schedule and a strong commitment to environmental sustainability. Their goal is to simplify the waste management process for residents.
Explore how their distinctive offerings differentiate them in the market and understand the advantages of utilizing their reliable trash collection services within your community.
Key Takeaways:
- Choose NewSouth Waste for reliable and affordable residential trash pickup in Columbia, SC.
- NewSouth Waste offers convenient scheduling, competitive pricing, and accepts a variety of waste types for collection.
- NewSouth Waste is committed to being timely, efficient, and environmentally friendly in their trash pickup services.
Why choose NewSouth Waste for residential trash pickup in Columbia, SC?
Selecting NewSouth Waste for residential trash pickup in Columbia, SC, ensures an exceptional customer experience characterized by reliable service and high-quality waste management solutions specifically designed to address the unique needs of local residents.
With a strong commitment to environmentally sustainable practices, competitive pricing, and a focus on community satisfaction, NewSouth Waste distinguishes itself among waste collection services.
The company provides comprehensive garbage service options, including curbside pickup and recycling services, thereby facilitating effective management of residential and yard waste in an environmentally responsible manner.
What services does NewSouth Waste offer for residential trash collection?
NewSouth Waste provides a comprehensive array of services for residential waste collection, encompassing efficient garbage service, yard waste management, and specialized recycling services designed specifically for the residents of Columbia, South Carolina.
Along with their dependable garbage collection service, which ensures timely pickups and organized waste disposal, residents can benefit from yard waste collection, where natural debris such as leaves, branches, and grass clippings are managed responsibly. This approach not only enhances neighborhood cleanliness but also promotes environmental sustainability through effective composting practices.
The bulky item pickup service allows residents to dispose of larger trash items—such as furniture and appliances—that may not be accommodated by traditional garbage services. This offering provides a convenient and efficient solution for removing unwanted items from homes, thereby improving the overall aesthetics of the community.
Furthermore, NewSouth Waste’s recycling services enable Columbia residents to actively engage in resource conservation by providing clear guidelines on recyclable materials. Through enhanced recycling initiatives, NewSouth Waste not only educates the public but also significantly contributes to reducing the volume of waste that ultimately ends up in landfills.
How does the residential trash pickup schedule work with NewSouth Waste and what are the pickup guidelines?
The residential trash pickup schedule provided by NewSouth Waste is designed to offer both convenience and reliability, ensuring that residents in Columbia, SC, have a clear understanding of their collection dates and times. Following the pickup guidelines helps residents manage their waste disposal effectively.
The structure of the pickup schedules generally adheres to a consistent pattern, with designated collection days typically falling on Mondays and Thursdays. This arrangement offers residents a reliable routine. However, it is important to be aware that variations may occur during holiday periods, which may result in changes to collection days or adjusted hours to accommodate special occasions.
To remain informed, residents are encouraged to access the latest updates either online or through community notifications disseminated via mail. Additionally, utilizing tools such as the NewSouth Waste app can significantly enhance understanding, enabling users to view their specific trash pickup times and any changes to the regular schedule.
By actively engaging with these resources, residents can ensure the timely disposal of waste and help maintain cleanliness within their neighborhoods.
What are the benefits of reliable trash pickup for your home?
Reliable trash pickup services, such as those provided by NewSouth Waste, offer significant advantages for residences in Columbia, SC.
These services contribute to community cleanliness and promote effective waste management practices, which are essential for maintaining environmental health and ensuring household hygiene. Proper waste removal methods play a critical role in this process.
How much does residential trash pickup cost with NewSouth Waste?
The cost of residential trash pickup with NewSouth Waste is determined by the specific waste management services selected, with competitive pricing aimed at delivering value to families in Columbia, SC. These services cover a range of needs, including dumpster rentals and Christmas tree disposal.
This pricing strategy is designed to address the diverse needs of the community while ensuring that residents receive exceptional service. For example, basic trash pickup generally includes weekly curbside collection, which is a straightforward and economical option for most households.
Additionally, NewSouth Waste provides a range of supplementary services that enhance waste management solutions, including:
- Dumpster rentals for home renovations or cleanouts
- Bulky item pickup for oversized trash, such as furniture or appliances
- Specialized recycling programs
These options offer flexibility and convenience, allowing residents to customize their service according to their specific requirements. By prioritizing service quality and community engagement, NewSouth Waste demonstrates its commitment to fostering a cleaner and more sustainable environment for all residents of Columbia.
What factors affect pricing for residential trash services?
Several factors influence the pricing of residential trash services provided by NewSouth Waste, including the type of waste being collected, the frequency of service, and the specific collection solutions that residents select.
It is essential for residents to understand how these elements can impact overall costs in order to optimize their waste management expenses. For instance, the volume of waste generated may result in higher fees if it exceeds standard limits. Additionally, the inclusion of yard waste or bulky items typically incurs extra charges, which can vary based on the size and weight of the materials. The frequency of pickup is another critical consideration; choosing more frequent services can lead to an increased total bill compared to a less regular schedule. Furthermore, while recycling services can yield savings for residents by diverting waste from landfills, they may also involve associated fees.
By evaluating these various factors, including the use of recycling containers and the management of biodegradable materials:
- Volume of waste
- Inclusion of yard waste or bulky items
- Frequency of pickup
- Additional recycling services
residents can make informed decisions that align with their financial and environmental objectives.
What makes NewSouth Waste different from other waste management companies in Columbia?
NewSouth Waste distinguishes itself from other waste management companies in Columbia by offering exceptional customer service, solid waste pickup, and environmentally responsible practices. They are committed to fostering strong community relationships through dependable waste collection services.
How do I sign up for residential trash pickup with NewSouth Waste?
Signing up for residential trash pickup with NewSouth Waste is a straightforward process that can be completed through their user-friendly website or by contacting their customer service team for direct assistance. By doing so, residents can ensure they receive reliable garbage service and convenient collection schedules.
The online registration is designed for convenience, enabling customers to access the service from the comfort of their homes. To initiate the sign-up process, one simply needs to visit the NewSouth Waste website and follow these steps:
- Locate the registration section on the homepage.
- Provide essential information, including your address, preferred pickup days, and any special instructions regarding your waste.
- Review the available plans to determine the option that best meets your needs.
- Complete the registration form with your contact details, including an active email address for confirmation.
Once the registration is submitted, customers can anticipate a prompt response. For those who prefer a more personalized experience, customer service representatives are readily available to guide new clients through the process, ensuring that all inquiries are addressed efficiently.
What types of waste are accepted and not accepted by NewSouth Waste for residential pickup?
NewSouth Waste has established specific guidelines regarding the types of waste that are accepted and not accepted during their residential pickup services, thereby ensuring effective waste stream management in Columbia, SC.
These guidelines are essential for maintaining a clean environment and optimizing recycling efforts. To assist residents, the company clearly outlines the accepted waste types, which include:
- Household waste, such as food scraps, paper products, and non-recyclable plastics.
- Yard waste, including grass clippings, leaves, and small branches.
- Recyclable materials, such as glass, metal cans, and certain types of plastics.
Conversely, it is equally crucial to be aware of the prohibited items, which generally comprise hazardous waste such as batteries, paint, and electronics. Adhering to these guidelines not only facilitates effective waste disposal but also contributes to community health and sustainability.
Understanding what can be recycled and what should be discarded enables residents to engage actively in responsible waste management practices.
How can NewSouth Waste help with recycling and waste reduction efforts?
NewSouth Waste occupies a vital position in the recycling and waste reduction initiatives in Columbia, SC, by offering comprehensive recycling services that educate residents on environmentally responsible waste management practices.
What are the advantages of having a local waste management provider like NewSouth Waste?
Selecting a local waste management provider, such as NewSouth Waste, offers several advantages for residents in Columbia, SC. These benefits include personalized customer service, an understanding of community needs, and a dedication to environmentally responsible practices.
How does NewSouth Waste ensure timely and efficient trash pickup?
NewSouth Waste ensures timely and efficient trash pickup through strategic planning, well-maintained collection trucks, and adherence to established pickup guidelines, all of which facilitate smooth operations.
To achieve exceptional service, the company employs a multi-faceted approach, with a strong emphasis on route optimization to minimize travel time and fuel consumption. By leveraging advanced software, drivers are directed along the most efficient paths, significantly enhancing overall productivity.
- Regular staff training programs are implemented, covering essential safety protocols and customer service skills, ensuring that each team member performs their duties with the utmost professionalism and diligence.
- Communication with customers is prioritized; through timely notifications, clients are informed about their specific pickup schedules, which fosters trust and satisfaction within the community.
This comprehensive strategy guarantees that trash is collected without delay, supporting the operational excellence that NewSouth Waste is committed to upholding.
What customer support services are available for residential clients at NewSouth Waste?
NewSouth Waste offers a diverse range of customer support services for residential clients, ensuring that residents can conveniently access assistance regarding their waste collection services and any related inquiries. The company is committed to delivering exceptional service to all its clients and recognizes the importance of maintaining reliable support channels.
To facilitate effective communication and enhance the overall customer experience, NewSouth Waste provides multiple support options tailored to different preferences:
- Phone Support: Customers can contact knowledgeable representatives via a dedicated phone line. This service ensures prompt responses for urgent matters and personalized assistance.
- Online Chat: An interactive chat feature on the company’s website allows for instant communication, enabling residents to obtain answers in real-time without the necessity of a phone call.
- FAQs Section: The website includes a comprehensive FAQ section that addresses common queries and provides guidance on various topics related to waste collection, disposal practices, and service schedules.
These varied support channels not only enhance the accessibility of assistance but also enable residents to interact with the service provider in a manner that best aligns with their preferences and needs.
Are there any special programs or promotions for new residential customers?
NewSouth Waste regularly offers specialized programs and promotions designed to attract new residential customers, thereby enhancing their waste management services and providing additional value.
Many of these initiatives feature introductory pricing that offers substantial savings during the initial months of service. New customers may also benefit from bundled services, which combine regular waste collection with recycling and yard waste management at a reduced rate. This strategy not only helps to minimize costs but also promotes environmentally responsible disposal practices.
- Introductory Pricing: Save up to 20% for the first three months.
- Bundle Services: Experience convenient waste solutions tailored to your needs.
- Educational Resources: Access guidelines to improve waste sorting and recycling.
Ultimately, these promotions are designed to foster a sustainable waste disposal culture while enhancing the overall customer experience.
What should you do if your trash isn’t picked up on the scheduled day?
If your trash is not collected on the scheduled day, NewSouth Waste recommends that residents adhere to specific procedures to report the issue and ensure a timely resolution.
Firstly, it is important to verify your community’s designated trash pickup guidelines to confirm that collection was indeed scheduled for that day. A brief review of local regulations may reveal any schedule changes or missed notifications. If everything appears to be in order, you should promptly contact customer service at NewSouth Waste. When making this contact, please be prepared to provide your address and any pertinent details regarding the missed service.
Residents should recognize that promptly reporting missed pickups can significantly enhance operational efficiency. The following steps are recommended:
- Review your waste collection schedule.
- Contact customer service via phone or through the online portal.
- Document the date and time of your report.
- Follow up if the issue persists unresolved within one day.
By adhering to these guidelines, residents can not only address their missed service but also contribute to the overall cleanliness and efficiency of the community.
How can NewSouth Waste assist with bulk trash or oversized item pickups?
NewSouth Waste offers specialized services for the collection of bulk trash and oversized items, ensuring efficient waste removal for residents with large or cumbersome items that cannot be accommodated within standard trash receptacles.
What measures does NewSouth Waste take to ensure environmentally friendly practices?
NewSouth Waste is dedicated to implementing environmentally sustainable practices within its waste management operations. The organization employs strategies that prioritize recycling services and the appropriate disposal of biodegradable materials in Columbia, SC.
How to prepare for your first trash pickup service with NewSouth Waste?
Preparing for the initial trash pickup service with NewSouth Waste requires an understanding of the pickup guidelines and a commitment to proper waste disposal in accordance with their standards for efficient collection.
To ensure a seamless experience, residents are encouraged to familiarize themselves with local waste management policies. A clear understanding of what belongs in each bin can significantly reduce contamination and enhance efficiency during the pickup process.
Here are some actionable recommendations:
- Separate waste appropriately: Utilize designated containers for recyclables, compost, and general waste. Ensure that items such as glass, paper, and organic materials are placed in their respective bins.
- Know the restrictions: Certain materials, including hazardous waste, electronics, and large appliances, are not accepted. It is crucial to consult the guidelines provided by NewSouth Waste to prevent fines or issues with collection.
- Prepare your bins: Ensure that your trash and recycling bins are clearly labeled, easily accessible, and unobstructed on the day of pickup.
By adhering to these guidelines, residents can contribute to a more efficient waste management process, positively impacting their community’s overall efforts.
What are common customer questions about residential trash pickup?
Numerous customers frequently have inquiries pertaining to the residential trash pickup services provided by NewSouth Waste. These questions typically encompass topics such as acceptable types of waste, as well as details regarding collection schedules and guidelines.
How does NewSouth Waste handle service disruptions due to weather or holidays?
In case of service disruptions caused by weather conditions or holidays, NewSouth Waste has established protocols to inform residents and maintain the consistency of trash pickup services.
To effectively communicate these changes, NewSouth Waste employs a variety of methods to ensure that residents are well-informed. Notifications are primarily disseminated through the company’s official website, where residents can access real-time updates and necessary trash items list.
Furthermore, the company utilizes the following channels to reach a broader audience quickly:
- Social media platforms
- Email alerts
- Community newsletters
- Curbside recycling
During significant weather events, it may be necessary to adjust services, and residents will be notified in advance through these communication channels. Additionally, special services such as Christmas tree disposal will be communicated promptly to avoid any inconvenience.
Regarding collection schedules, NewSouth Waste is committed to minimizing disruptions by implementing contingency plans, thereby ensuring that routine pickups resume as soon as it is safely possible. They understand the importance of adhering to trash pickup hours and maintaining clean trucks for efficient service.
What are the customer reviews and testimonials for NewSouth Waste’s services?
Customer reviews and testimonials regarding NewSouth Waste’s services frequently emphasize the company’s dependable trash pickup, exceptional customer service, and commitment to community engagement, establishing it as a preferred choice for numerous residents in Columbia, South Carolina.
Many users express appreciation for the punctuality and efficiency of the trash collection service, consistently noting that their bins are emptied without delay and without causing any disruptions. Feedback consistently commends the friendly demeanor of the staff, which significantly enhances the overall customer experience. Residents feel valued when they reach out with inquiries or concerns, highlighting that their interactions are not only professional but also welcoming and personalized. The company’s use of collection truck hoppers is also noted for minimizing any potential mess during garbage pickup.
Key positive aspects identified include:
- Reliable and timely service
- Friendly and responsive staff
- Strong community involvement
- Adherence to recycling guidelines
Additionally, some feedback indicates areas for improvement, such as the expansion of recycling services and the need for clearer communication regarding schedule changes. Addressing these concerns could further strengthen the company’s reputation.
It is evident that NewSouth Waste is committed to maintaining a strong connection with its customers and the community.
How does NewSouth Waste contribute to community initiatives in Columbia, SC?
NewSouth Waste is committed to actively engaging in community initiatives in Columbia, SC, with a focus on implementing waste management strategies that enhance environmental health and promote the well-being of the community. Their participation in home improvement projects and debris removal drives is a testament to their commitment.
Can I customize my trash pickup schedule or service level with NewSouth Waste?
NewSouth Waste offers flexible options that enable customers to customize their trash pickup schedules and service levels according to their specific residential waste management needs. They also cater to specific situations involving household hazardous waste and home improvement waste disposal needs.
Residents can enhance their waste management experience by selecting from a range of tailored solutions that align with their lifestyles. These solutions include:
- More Frequent Pickup: Individuals or families generating larger quantities of waste may choose to increase the frequency of pickups, ensuring that their containers do not overflow.
- Special Collections for Yard Waste: For those engaged in substantial yard care or landscaping projects, NewSouth Waste provides dedicated services for the collection of yard waste, facilitating the maintenance of a tidy outdoor space.
- Customized Recycling Services: Recognizing that recycling needs vary from household to household, adjustments can be made to recycling services to accommodate specific items that residents wish to compost or recycle, thus promoting better environmental practices.
These options enable residents to actively manage their waste and foster sustainability within their community.
What are the best practices for reducing household waste before pickup day?
Implementing best practices for reducing household waste prior to pickup day can significantly enhance the efficiency of the trash collection service provided by NewSouth Waste and contribute to a more sustainable environment. Following proper waste disposal methods and utilizing recycling needs can significantly help in waste reduction.
How can residents provide feedback or suggestions to NewSouth Waste?
Residents are encouraged to provide feedback and suggestions to NewSouth Waste to enhance their services and address any concerns related to residential waste management.
Resident input is essential for ensuring that waste management services effectively meet the needs of the community. To facilitate this process, several methods are available for residents to share their thoughts and experiences:
- Online Feedback Forms: These forms, available on the NewSouth Waste website, allow residents to submit detailed feedback at their convenience.
- Customer Service Contacts: Residents may call the dedicated customer service hotline to receive assistance or convey their suggestions directly.
- Community Forums: Scheduled forums provide opportunities for face-to-face interaction with representatives, creating a platform for open discussions.
- Local dumpsters: Providing feedback on local dumpsters usage can also assist in service improvements.
These avenues not only improve service quality but also promote a collaborative relationship between residents and the waste management team, ultimately benefiting the entire community.
Frequently Asked Questions
What is NewSouth Waste and how can they help with residential trash pickup?
NewSouth Waste is a reliable and local waste management company in Columbia, SC that offers residential trash pickup services, including residential garbage and trash disposal, to make trash day easy and hassle-free for homeowners.
How often does NewSouth Waste provide residential trash pickup?
NewSouth Waste provides weekly residential trash pickup services, ensuring that your trash is collected on a regular basis to keep your home clean and free of waste.
How can I start using NewSouth Waste for residential trash pickup?
Starting residential trash pickup with NewSouth Waste is easy. Simply contact their customer service team, set up an account and schedule your pick up days. They offer flexible and convenient options to fit your needs.
Will NewSouth Waste provide me with trash bins for my residential pickup?
Yes, NewSouth Waste provides their customers with sturdy and durable trash bins to make it easier for homeowners to dispose of their trash. These bins are included with their services at no additional cost. Additionally, they offer cleaning services for maintaining the cleanliness of these bins.
What types of waste can I dispose of using NewSouth Waste’s residential pickup services?
NewSouth Waste accepts most household waste, including regular household trash, yard waste, and recyclables. They also offer special services for bulk and household hazardous waste disposal, ensuring comprehensive waste collection solutions for residents.
Can I change my residential pickup schedule with NewSouth Waste?
Yes, NewSouth Waste understands that schedules can change, and they offer the flexibility for customers to adjust their pickup days as needed. Simply contact their customer service team to make any necessary changes.
Why choose NewSouth Waste for residential trash pickup in Columbia, SC?
NewSouth Waste offers reliable, locally-focused waste management with a commitment to efficiency and sustainability. As a Columbia, SC-based company, they understand the community’s needs, providing tailored services like weekly pickups and recycling options that larger, national providers might overlook.
What services does NewSouth Waste offer for residential trash collection?
NewSouth Waste provides curbside trash pickup, recycling services, and bulk item removal for residential customers. They aim to simplify waste management with consistent schedules and options for oversized waste, ensuring your home stays clean and clutter-free.
How does the residential trash pickup schedule work with NewSouth Waste?
NewSouth Waste typically assigns weekly pickup days based on your neighborhood or area in Columbia, SC. You can find your specific schedule on their website or by contacting customer service. Special pickups can often be arranged with advance notice.
What are the benefits of reliable trash pickup for your home?
Reliable trash pickup keeps your home sanitary, reduces clutter, and prevents pest issues. It also supports a cleaner neighborhood and ensures you’re compliant with local waste disposal rules, giving you peace of mind.
How much does residential trash pickup cost with NewSouth Waste?
Pricing varies based on factors like service frequency and container size. For exact costs, contact NewSouth Waste directly for a quote tailored to your needs in Columbia, SC—starting rates are often competitive for local providers.
What factors affect pricing for residential trash services?
Pricing depends on pickup frequency (weekly or bi-weekly), container size, additional services like recycling or bulk pickup, and any special waste disposal needs. Location within Columbia and seasonal demands might also play a role.
What makes NewSouth Waste different from other waste management companies in Columbia?
As a local provider, NewSouth Waste offers personalized service, competitive pricing, and a focus on Columbia’s unique needs. Unlike national chains, they prioritize community ties and flexible, customer-first solutions.
How do I sign up for residential trash pickup with NewSouth Waste?
Visit the NewSouth Waste website or call their customer service team to set up an account. You’ll provide your address, choose a service plan, and schedule your first pickup—it’s quick and straightforward.
What types of waste are accepted and not accepted by NewSouth Waste for residential pickup?
Accepted waste includes household trash, recyclables (like paper, plastic, and glass), and some bulk items. Not accepted: hazardous materials (e.g., paint, batteries), medical waste, or construction debris. Check their website for a full list.
How can NewSouth Waste help with recycling and waste reduction efforts?
NewSouth Waste offers curbside recycling to make it easy to divert waste from landfills. They may also provide guidance on sorting recyclables and reducing household waste—ask about educational resources when you sign up.
What are the advantages of having a local waste management provider like NewSouth Waste?
A local provider like NewSouth Waste offers faster response times, community-focused service, and a deeper understanding of Columbia’s waste regulations. Plus, you’re supporting a local business that invests in the area.
How does NewSouth Waste ensure timely and efficient trash pickup?
They use optimized routes and reliable scheduling to stick to pickup days. Their local presence in Columbia means fewer delays, and they likely employ real-time tracking to keep operations smooth.
What customer support services are available for residential clients at NewSouth Waste?
NewSouth Waste provides phone and email support for scheduling, billing questions, or service issues. Their team is ready to assist with everything from adding services to addressing missed pickups.
Are there any special programs or promotions for new residential customers?
NewSouth Waste may offer introductory discounts or free first pickups for new clients—check their website or call to ask about current promotions in Columbia, SC.
What should you do if your trash isn’t picked up on the scheduled day?
Contact NewSouth Waste’s customer service immediately to report the issue. They’ll investigate and reschedule if needed—delays could be due to weather, holidays, or operational hiccups.
How can NewSouth Waste assist with bulk trash or oversized item pickups?
NewSouth Waste offers bulk pickup services for items like furniture or appliances. Schedule these in advance (usually for a small fee) to ensure they’re collected efficiently alongside regular trash.
What measures does NewSouth Waste take to ensure environmentally friendly practices?
They prioritize recycling and proper waste disposal to minimize landfill use. Their local operations likely reduce fuel waste, and they may follow eco-friendly guidelines—ask for specifics on their sustainability efforts.
How to prepare for your first trash pickup service with NewSouth Waste?
Place your trash bin curbside by the designated time (often 7 AM), ensuring it’s visible and accessible. Separate recyclables if applicable, and review their guidelines online to avoid surprises.
What are common customer questions about residential trash pickup?
Customers often ask about schedules, pricing, accepted waste types, missed pickups, and recycling rules. NewSouth Waste’s support team is equipped to handle these and more.
How does NewSouth Waste handle service disruptions due to weather or holidays?
They likely delay pickup by a day for holidays or severe weather (e.g., storms in Columbia). Check their website or app for updates, and they’ll aim to notify customers of changes promptly.
What are the customer reviews and testimonials for NewSouth Waste’s services?
While specific reviews aren’t available here, local providers like NewSouth Waste often earn praise for reliability and friendliness. Look on their site or social media for real testimonials from Columbia residents.
How does NewSouth Waste contribute to community initiatives in Columbia, SC?
As a local business, they may support clean-up events or sponsor local programs. Contact them to learn how they give back to Columbia’s community—many small companies highlight this proudly.
Can I customize my trash pickup schedule or service level with NewSouth Waste?
Yes, NewSouth Waste likely offers flexible plans—weekly, bi-weekly, or extra pickups. Discuss your needs with their team to tailor a schedule that fits your household.
What are the best practices for reducing household waste before pickup day?
Reduce waste by composting food scraps, recycling properly, and donating usable items. Bag trash securely and flatten bulky items to maximize bin space—NewSouth Waste can offer more tips.
How can residents provide feedback or suggestions to NewSouth Waste?
Reach out via their website’s contact form, email, or phone. They’ll welcome input to improve services—local companies like NewSouth Waste thrive on customer feedback.
General Program Information & Responsibilities
- Residents located in designated “Urban” collection service areas choosing to participate in Lexington County’s Franchise Waste Collection Service will receive curbside collection of household garbage and yard waste on a weekly basis and recyclables every other week. For an additional fee, limited backyard pickup of household garbage and recyclables is available.
- The service provider will mail or e-mail billing statements directly to the customer no later than the 15th calendar day of the last month prior to the start of a new quarter (September, December, March, June) and payments are due before the 16th calendar day of the first month of each quarter (October, January, April, July). Providers are not responsible for lost or misplaced billing statements, and customers are expected to understand that payment is necessary for continued service. Payment is due to the service provider at the beginning of each quarter. It is recommended that customers not make payments that extend beyond the quarterly billing cycle. If a customer fails to pay for collection service, or does not comply with the customer responsibilities as specified in the County’s Franchise Agreement, the contractor will not be required to provide collection service to that customer. If service is terminated for any reason, the contractor’s roll-carts may be picked up. Resumption of discontinued service may require a re-instatement fee of $48.00.
- Recyclable items are collected every other week. 95 Gallon “roll-carts” are provided by the service provider. Recycled items may be loose and co-mingled in the roll-cart. Please do not place plastic bags full of recyclables in the roll-cart. Recyclable items cannot be co-mingled with household garbage or yard trash. The following items may be recycled:
Plastics #1 through #7, newspapers & inserts, magazines, chipboard, office paper, junk mail, cardboard, aluminum, clean metal cans, clean glass bottles and jars – no broken glass, no mirrors, no plate glass, no dishes or china).
- Household garbage, yard waste and recyclable items will be picked up separately. These items should be picked up between 6:30 a.m. and 7:30 p.m. on their scheduled collection day.
- Items NOT accepted by your collection service provider include: Electronics (Specifically computers, TV’s, monitors and printers), Industrial and commercial waste, hazardous materials, medical waste, construction materials (other than incidental materials generated from normal household upkeep by the occupant), dirt, rocks, bricks, concrete blocks, refuse from commercial tree cutters and other commercial activity, debris exceeding four inches in diameter or four feet in length, dead animals, tires, batteries, vehicle parts, used oil, oil filters, liquid paint and other products considered to be petroleum, oil or lubricant related. Items not collectable by your service provider may be accepted at one of the County Collection and Recycling Centers or the County Landfill. Information is available on the County website www.lex.co.sc.gov/solidwaste or call 755-3325.
- For back yard service, fence gate(s) must be unlocked and pets must be secured by a leash or other appropriate fencing separating them from the container(s). Containers must be easily visible and readily accessible for collection.
Commercial businesses or individuals providing any paid service at a residence are responsible for the storage, collection and disposal of waste generated by their business activities.
- No collections will be made on New Year’s Day, Independence Day, Thanksgiving Day or Christmas Day. Collections normally scheduled for these holidays will occur on the day after the holiday, and collections on each successive day during that week will occur on the day after the usual collection day.
Basic Service Provider Responsibilities:
- Provide in writing a general announcement of collection and rate schedules, timely & accurate billing, information defining solid waste and recycling guidelines, and route change announcements in a timely manner.
- Provide two 95 gallon or larger roll-cart containers per residence for household garbage collection and recycling. (Roll carts remain the property of the service provider – if for any reason the customer is no longer participating in this Waste Collection program, the service provider will pick up the roll carts).
- Set aside one (1) week each month during which household furnishings, appliances, and other large items, if placed at the curbside by the customer, shall be removed by the Contractor. The Contractor and the customer shall enter into a separate agreement for this service and the fee shall be in addition to normal collection costs.
- Return collection roll-carts to the area from which they were collected. Roll-carts will be placed upright with attached lids open. Gates used for access to back yard pickups will be left as they were found.
- Appropriately respond to any complaint of missed service by the end of the next business day.
- Pickup all refuse and litter resulting from collection activity, including the use of automated collection trucks.
Basic Customer Responsibilities:
- Make certain all containers are accessible for pick up. Place appropriate containers within 2 ft of the curb at the nearest public or private roadway no later than 6:30 a.m. on the day of collection. Containers should be removed from curbside no later than 7:30 pm collection day.
- Use the roll-cart containers provided by the contractor for household garbage and recycling materials only. (Do not put yard trash in the roll-carts.) All household garbage must be placed inside the roll cart and bagged when applicable. Material for recycling should be placed loose in the recycling roll-cart provided by the contractor. Please do not place plastic bags full of recyclables in the roll-cart.
- Yard waste shall be properly contained, bundled or bagged. Bags shall not exceed 60-gallon capacity or weigh more than 45 pounds. Cans or other containers used to dispose of yard waste must be clearly and easily identified for that purpose. The Contractor shall to remove up to the equivalent of two (2) collection truck hoppers of yard waste during any single week of service. It is estimated that two (2) collection truck hoppers of yard waste shall equal the approximate amount of yard waste to occupy an area of four feet cubed (4’ long X 4’ wide X 4’ tall). Piles of limbs and branches longer than four (4) foot in length will not be collected and limbs must be bundled or neatly stacked to allow the Contractor to safely and efficiently remove the debris.
- Customer is prohibited from depositing or accepting waste in their roll-carts any type of waste or recyclables that originate outside the residential property on which that customer resides.
- Contact the service provider to report a missed pickup or other complaint within 48 hours of the occurrence of the missed pickup or other complaint.
- Provide a minimum of 15 day notice to the contractor when terminating service for any reason.
- Pick-up all strewn refuse resulting from broken bags, garbage not properly prepared for collection, and/or any other causes, except contractor mishandling.
- The following types of wastes are not acceptable.
- Industrial and commercial waste;
- Hazardous materials;
- Construction materials, except incidental materials generated in the normal upkeep of a household by the occupant;
- Dirt, rocks, bricks, concrete blocks, etc;
- Refuse from commercial tree cutters;
- Debris from trees, cut by anyone, which exceeds four (4) inches in diameter or four (4) feet in length with the exception of Christmas trees which may exceed the four (4) foot length;
- Dead animals or large amounts of animal waste;
- Tires, batteries, vehicle parts, used oil, oil filters, paint, and any other product considered to be petroleum, oil, or lubricant related.
- Electronics to include computers, TV’s, monitors and printers.

